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Unlock your potential with Intercom Academy

Learn everything you need to successfully deploy and optimize the world's #1 AI Agent for Customer Service.

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Launch Fin

Configure Fin, test the experience, and achieve your first AI resolutions.

Getting Started with Intercom

Everything you need to get set up for success with Intercom.

Workflows

Automate repetitive tasks and elevate your support with AI.

Outbound Support

Anticipate and deliver on your customers' support needs, where they are, before they ask for help.

Another Collection

Everything you need to get set up for success with Intercom.

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Intercom Certification for Support Managers & Agents

Grow your skills and highlight your Intercom knowledge with certification, now and throughout your career. Intercom helps you build customer relationships through conversational, messenger-based experiences across the customer journey.

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Courses for your role

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Support Team
Leader

Choose this path if you’re designing your teams’ workflows or spearheading the rollout of Fin to your team.

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Support Team
Member

Choose this path to learn how to manage and implement workflows in Fin and collaborate with your team members.

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