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Advanced: Optimizing Fin
Course description
FREE
Analyze
FREE
Analyze
Customer Experience Design
FREE
Deploy
Launch Fin across channels and audiences.
FREE
Deploy
Install your Intercom Helpdesk
Configure your workspace to handle high-velocity support and connect with customers at scale.
FREE
90 mins
An awesome course
This is Tom's test course
FREE
60 mins
Fundamentals for support managers
Lead a high-performing, AI-first team to hit aggressive automation targets.
FREE
60 mins
Conversation tags vs attributes explained
What are they, and how should you use them?
FREE
1.5 mins
Getting started with Knowledge Hub
Learn how to manage, control and optimize all your content that powers AI, agents, and self-serve support.
FREE
25 mins
Go Live: Deploying Fin
Going live with Fin, yeah!
FREE
Deploy
Homepage
How to create and use conversation attributes
Learn to create, automate, and organize conversation data attributes, and report on them to gain actionable insights
FREE
6 mins
How to create and use tags
Learn how to create, organize, automate and report on tags
FREE
3 mins
How to exclude time spent in bot inbox from SLA targets
Make your SLAs start when customers are done chatting with Fin AI Agent or following a Workflow
FREE
1 min
How to stop closed conversations reopening
Tired of customers reopening old chats with new questions? Time to close that down!
FREE
1 min
Intro: Getting Started with Fin
Going live with Fin, yeah!
FREE
Knowledge Management
FREE
Preparing for AI implementation
Define goals, guardrails, and a practical roadmap before going live.
FREE
57 min
Reporting & Analytics
FREE
Analyze
Scaling AI in support
Strengthen results, expand coverage, and drive long-term impact.
FREE
28 min
Support agent certification
Today, providing great support isn’t optional. Prove you’re a master at creating a world-class customer support experience using Intercom.
FREE
Get certified!
Support manager certification
Showcase your skills in creating a flexible customer support experience which works at high volumes, reduces support costs and increases the value provided by Support teams across the business.
FREE
Get certified!
Train & Test
FREE
Train
Using AI as a Knowledge Manager
Intercom's Senior Knowledge Manager, Beth-Ann, talks about using AI in her role
FREE
12 mins
Train
Workflows (advanced)
Take your automations to the next level.
FREE
10 mins
Workflows (intro)
Drive efficiency with these powerful automations.
FREE
20 mins
Workflows templates
Kickstart your journey into automation with these popular Workflows templates
FREE