Using AI as a Knowledge Manager
Intercom's Senior Knowledge Manager, Beth-Ann, talks about using AI in her role
Watch as Beth-Ann Sher shares how she uses AI in her day-to-day role as a Knowledge Manager at Intercom. Beth-Ann walks through common use cases where AI has been helpful in reducing her workload to free capacity for projects that require more time. By the end of this video, you'll understand how AI can be used by a Knowledge Manager and ways you can apply these concepts to your own role. Beth-Ann touches on topics like:
- Repurposing and rephrasing content to be customer-facing
- Optimizing content for AI + humans
- Constructing and sense checking more technical writing
- Brainstorming examples and use cases to illustrate points
- Turning a conversation response into a template for your support team to use
